Policies, Terms & Conditions

Business Hours:

Two Brothers Racing, Inc. (TBR) maintains normal business hours from 6am-4pm, PST Monday thru Thursday and is closed Fridays and on most major holidays.

Domestic Prices:

All prices show in our price list, catalog, website and otherwise are FOB TBR's facility in California and are subject to change without prior written or oral notice. All orders shipped inside of California will be charged the appropriate California sales tax. All orders are invoiced at price in effect at the time of shipment. TBR is not responsible for any incorrectly printed product descriptions, part numbers, or prices.

International Pricing:

All prices are in USD and do not include freight charges. Prices and freight charges are indicated on the Pro Forma invoice for each order. Preferred payment method is Wire Transfer, however, we also accept Visa, Master Card, American Express and Discover Card. Payments received via credit card incur a 3% processing fee on the total order value, including shipping.

Terms:

Standard Terms are C.O.D., Certified Money Order or pre-approved credit card purchases only. Personal checks cannot be accepted under any circumstances. Customers who refuse an order will be held responsible for return freight to TBR as well as the original freight. TBR will not charge the customers' credit card until the order is shipped, unless it is a special order.

Orders:

Please allow 24-72 hours to process all orders from time of receipt.

Back Orders:

We try to avoid back order situations, but if it occurs, we will take your order and then call you as soon as the product is again available.

Special Orders:

All special orders are shipped prepaid only and cannot be returned.

Domestic Shipping Method:

All orders are shipped via UPS, Fedex or US Postal Service. The standard shipping method is Ground Service. Orange (3 Day), Blue (2 Day) and Red (1 Day) services are also available at additional cost, and only when requested and approved by TBR. We do not offer C.O.D. delivery for retail customers. Military Addresses are shipped via US Postal Service (USPS).

Duties and Taxes:

International orders are subject to duties and taxes. The recipient is responsible for payment of applicable duties, taxes and other fees. Gift orders may be assessed duty depending on the country. Please contact your Customs office for information on duties, taxes and restricted items.

Cancellations:

Special ordered merchandise cannot be cancelled and is payable in advance. Cancellation of standard item orders must be received within 24 hours of order placement. 

Returns & Claims:

Any requests for the return of goods purchased from TBR must be made within 10 days of receipt of goods. No returns will be accepted after 10 days. Prior to any return shipment, call TBR for a Return Authorization Number (RA#) that will be issued over the phone. Returned goods must be in NEW and UNUSED condition and in the original packaging. If the merchandise has been installed on the vehicle, it cannot be returned. The party that originally purchased it from Two Brothers Racing, i.e., if you bought it at a dealership, can only return merchandise you must return it to that dealership. If the merchandise is being returned because of a shipping or packing error made by TBR, then TBR will only reimburse the buyer for the actual UPS Ground or U.S. Postal Service 1st Class shipping expense. TBR cannot issue call tags. All approved returns are subject to a 20% restocking charge plus the original cost to ship the goods the first time. Refunds will only be for credit towards future purchases- no cash refunds.

Freight Claims:

All merchandise should be thoroughly inspected by the customer upon receipt. If any shipping damage is found, it is the customer's responsibility to file a claim with the carrier. All claims to the carrier must be made within three days of receipt of goods, supported by a bill of lading and invoice.

 

Liability:

The acceptance and/or use of any merchandise purchased from Two Brothers Racing by the customer hereby shall release Two Brothers Racing from any and all liability pertaining to the use of such merchandise. The customer recognizes that any alteration or modification to any vehicle may increase the risk of injury, accident or death, and may also render the vehicle illegal for use.

Warranty

TWO BROTHERS RACING POWERED BY FREEDOM — WARRANTY POLICY

Finish-Specific Warranty Terms

Additional Exclusions

• Normal wear and tear
• Damage caused during or resulting from installation
• Damage caused by fitment with any other aftermarket items
• Any type of crash damage
• Damage due to improper maintenance or muffler packing maintenance
• Systems purchased prior to August 1, 2026
• Consequential, incidental, special, contingent, or other damages/expenses/injury arising directly or indirectly from product use

To Obtain a Return Material Authorization (RMA #)

1. Please submit a clear receipt/invoice copy from the original purchaser, along with photos showing the warranty issue. (TBR) is not responsible for the payment of labor for the removal or installation of warranty items.
2. TBR Powered by Freedom (TBR) will review the information and, if APPROVED, will issue the customer an RMA #.
3. It can take 24–48 hours to process the warranty form; a copy of receipt/invoice and photos of the affected item(s) are required to receive an RMA #.
4. If you do not receive an RMA #, then you were DENIED APPROVAL for a warranty, in which case an email will be sent notifying the customer of the reason for non-approval.
5. If you were approved and did receive an RMA #, it can take up to 60 days to replace the warrantied part from TBR once the RMA # has been issued.
6. Please note that warranties may only be submitted to replace damaged, missing, or incorrect product received. There WILL NOT be any REFUNDS authorized for any warranties.